Responsible Gaming at main24
Healthy entertainment starts with self-awareness. main24 is committed to ensuring every user enjoys the platform in a balanced, controlled and enjoyable way — not as a burden.
Main24's Commitment to Responsible Gaming
At main24, we believe online entertainment should bring enjoyment, not problems. Our platform is designed for Malaysian users who want to enjoy Sports Betting, live casino, roulette, and lottery as recreational activities — not as a source of income or a way to escape stress.
Our commitment to responsible gaming is more than a tagline. It's reflected in how we design our platform, the self-control tools we provide, and the way we encourage users to understand their own limits. The wellbeing of every user who entrusts their leisure time to main24 is something we take seriously.
Responsible gaming means playing with intention — knowing how much time and money you're spending, and being able to stop when you choose. If you feel like you're losing that control, we're here to help.
Recognise the Signs of Risky Behaviour
Awareness is the first step. Here are some signs that may indicate a pattern of play worth paying attention to:
You regularly spend more time or money than you planned, and find it hard to stop even when you've intended to.
Feeling compelled to keep playing after a loss in hopes of winning back what you've lost — this is a pattern to watch out for.
Gaming is starting to interfere with your work, family, sleep, or relationships, and you find yourself thinking about it at inappropriate times.
Using money meant for daily needs, or borrowing from others just to keep playing, is a serious warning sign.
Setting Realistic Time and Budget Limits
The most effective way to enjoy a platform like main24 responsibly is to set personal limits before you start playing — not after.
Here are some practical guidelines you can follow:
- Budget limit: Set a maximum amount in MYR (RM) that you're comfortable spending within a week or a month. Treat this as entertainment spending, not an investment.
- Time limit: Set a specific time limit for each session — for example, no more than one hour. Use your phone's timer if it helps.
- Take regular breaks: Take a break of at least 10 minutes for every hour of play. Get up, drink some water, and give your mind a rest.
- Deposit limit: You can request a daily or weekly deposit limit on your main24 account by contacting our support team via email.
- Avoid playing when emotions are running high: Avoid opening the platform when you're feeling stressed, angry, or under financial pressure.
Available Self-Control Tools
Main24 provides options to help you manage your platform usage more effectively.
Set a maximum daily, weekly, or monthly deposit limit in MYR. Once the limit is reached, the system will block further deposits until the next period begins. Contact support to activate this feature.
If you feel you need a break from the platform for a set period — whether a few days or a few weeks — you can request a temporary cooling-off period. Your account will be suspended for the duration you specify.
For those who need a stronger measure, we offer a long-term self-exclusion option. Once activated, you will not be able to access your main24 account for the specified period. This is a serious commitment to your own wellbeing.
To activate any of the self-control features above, contact us at: [email protected]
Minor Protection
Main24 strictly prohibits the use of our platform by anyone under the age of 18. This is a non-negotiable policy. All users are required to verify their age upon registration, and we reserve the right to request identity verification documents at any time.
We encourage parents and guardians to take the following steps to prevent minors from accessing online gambling platforms:
- Do not share your main24 account login credentials with anyone, including family members.
- Ensure that any device used to access main24 is protected with a password or PIN.
- Log out of your account after every session, especially on shared devices.
- Consider using parental control software on devices that are also accessed by children.
If you suspect that someone under the age of 18 has accessed our platform, please contact the main24 support team immediately so we can take the necessary action.
Life Balance and Seeking Professional Help
Online gaming should be a small part of a balanced life — not the main focus. main24 encourages users to maintain a healthy balance between hobbies, work, family and social life.
If you or someone you know is showing signs of gambling dependency, don't hesitate to seek help. Acknowledging the problem and asking for support is a sign of strength, not weakness.
Signs that you may need support:
- You feel unable to control the urge to gamble, even after trying to do so.
- Gambling is causing serious financial problems in your life.
- Your relationships with family or close friends are being strained by your gambling activity.
- You feel restless, anxious, or stressed when you're unable to play.
- You hide your gambling activity from the people close to you.
For assistance and support, you can reach the main24 support team by email at [email protected], or be referred to suitable professional counselling services in Malaysia. Further information on our platform's terms of use can be found on the Terms & Conditions.
Our Support Team Is Always Here for You
Check the FAQ page for more information, or log in to manage your account settings and gaming limits.