Privacy Policy main24 — Your Data Protection
This policy explains how main24 collects, uses, stores, and protects the personal information of users on our Malaysia platform. We are committed to taking your privacy seriously.
Updated: January 2026
1. Information We Collect
When you register and use the main24 platform, we collect several categories of information to ensure our services function correctly and securely. This collection is necessary to provide the services you use.
Full name, email address, phone number, date of birth, username and password chosen at registration. This information is required to verify your identity and enable secure access to your account.
Deposit and withdrawal transaction details in MYR (RM), bank name, bank account number for withdrawals, and FPX or Touch 'n Go eWallet transaction records. Full card numbers are not stored on our servers.
Device type, operating system, browser type, IP address, language settings and time zone. This information is used to optimise platform display for your device and for security purposes.
Pages visited, session duration, in-platform actions, login frequency and general usage patterns. This data helps us understand how users interact with the platform and improve the overall experience.
2. How We Use Your Information
Main24 uses the information collected solely for legitimate purposes directly related to the provision of platform services. We do not use your data for third-party marketing without your consent.
- Account management: Verifying user identity, processing registrations, facilitating logins and protecting accounts from unauthorised access.
- Transaction processing: Processing MYR deposits and withdrawals, verifying payments and providing accurate transaction statements.
- Platform security: Detecting suspicious activity, preventing fraud, protecting platform integrity and complying with anti-money laundering requirements.
- Service improvement: Analysing usage patterns to enhance platform functionality, optimise the mobile experience and tailor content to the needs of Malaysian users.
- Account-related communications: Sending important account notifications, transaction confirmations and essential security information.
- Legal compliance: Meeting applicable legal obligations, including regulatory reporting requirements to relevant authorities where required by law.
3. Cookies and Session Tracking
The main24 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our platform.
Required for core functions such as login authentication, session security and account balance management. Cannot be disabled.
Collecting anonymised usage data to help us understand how the platform is used and identify areas for improvement.
Saving your preferences such as display language and interface settings to make your next visit more convenient.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect login functionality and your overall account experience.
4. Data Storage, Security and Third-Party Sharing
Main24 stores user data on servers protected by appropriate technical and organisational security measures. Your personal information is encrypted in transit using industry-standard security protocols.
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once the retention period ends, data will be securely deleted or anonymised.
Main24 may share user information with limited third parties in the following situations:
- Payment service providers (FPX, TNG) that process MYR transactions on our behalf.
- Technical service providers who assist with platform operations, bound by strict confidentiality agreements.
- Competent authorities where required by law or court order.
Main24 does not sell, rent or trade users' personal information to any third party for marketing purposes.
5. User Rights, Policy Changes & How to Contact Us
As a main24 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you.
You can update or correct inaccurate information through your account settings or by contacting support.
You may request deletion of your personal data, subject to applicable legal requirements and active contractual obligations.
Main24 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices or applicable legal requirements. Any material changes will be communicated via in-platform notifications or your registered email. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
For any questions regarding this Privacy Policy, or to submit a request related to your personal data, please contact the main24 support team via email: [email protected]
More information on how to use the platform responsibly is available on the Responsible Gaming. For general enquiries about the platform, visit FAQ us.